Privacy Policy

Nature of the Platform. "Imdad" is an electronic application and a digital portal specialised in the construction and contracting sector. It enables Clients (Service Requesters) to request construction equipment and building materials, and enables Service Providers to submit price quotations for the equipment and services requested.

Owner and Operator. The Platform is managed and operated by Imdad Equipment Commercial Brokerage Company, a company registered under the laws of the Kingdom of Saudi Arabia under Commercial Registration No. [0000], with its head office at [000].

Legal Force of this Document. This Privacy Policy forms an integral part of the Terms of Use and of the brokerage contract. Continued browsing or use of the Platform constitutes an acknowledgement that the User has read, understood and accepted it. Should the User not agree to any provision, the User must immediately refrain from using the Platform.

Service Provider data: full name, telephone number, email address, commercial registration or professional licence, type and specifications of equipment, place of business, and financial collection details where required.

Service Requester (Client) data: full name, telephone number, email address, company or project name (if any), project location, order details, and the requested rental period.

Usage and transaction data: orders and price quotations, contracts concluded, messages and internal conversations between the parties, and ratings and reviews.

Technical and location data: device type, operating system, IP address, network data, performance logs, and geolocation data (which is accessed only with express consent, for the purpose of identifying the nearest Service Providers, calculating transport costs, and improving search results, and which may be disabled from the device settings at any time).

Purposes of use. Data is used to create and administer Accounts, process orders, facilitate communication and the conclusion of contracting transactions between Clients and Service Providers, develop and improve the User experience, verify identity and prevent fraud, send operational notifications, and send marketing messages (after obtaining the User's consent).

Data sharing. Data is shared to the minimum extent necessary to carry out operations, with:

• Service Providers (for the purpose of reviewing orders and submitting quotations) and Clients (for the purpose of reviewing equipment details);
• supporting technical service providers (hosting, analytics, electronic payment);
• governmental and judicial authorities where a statutory obligation exists.

Privacy guarantees.

• The Platform does not sell personal data to any third party under any circumstances.
• Data is not shared for external advertising purposes without express consent.
• Data is not transferred outside the Gulf Cooperation Council states except in accordance with the appropriate regulatory controls and laws.

Security measures. The Platform undertakes to protect data by means of encryption (in transit and at rest), firewalls, strict access controls, continuous monitoring, periodic security testing, and backups. In the event of any material security breach, immediate statutory measures will be taken and the competent authorities and affected individuals will be notified.

Retention periods.

• Active account data: for the duration of use of the Account.
• Financial and contractual transaction records: 5 years.
• Communication and correspondence records: one year.
• Technical logs and cookies: 90 days.
• Cancelled accounts: securely deleted within 30 days of the cancellation request.

Governing Law. This Agreement in all its provisions (Terms of Use and Privacy Policy) is governed by, and shall be construed in accordance with, the laws and regulations of the Kingdom of Saudi Arabia.

Dispute Resolution. Any dispute arising between the Platform and any of the parties, or between the parties to the contractual transaction concluded through the Platform, which cannot be resolved amicably, shall be referred to an arbitral tribunal composed of three arbitrators in accordance with the Saudi Arbitration Law. The place of arbitration and of enforcement shall be the city of Makkah Al-Mukarramah.

General and Supplementary Provisions. The Arabic language is the authoritative reference for the interpretation of these provisions. Any matter not expressly covered by this Agreement shall be governed by the laws and decisions in force in the Kingdom of Saudi Arabia.