Frequently asked questions
Straight answers about how the platform works — for requesters and providers.
General
What is Imdad?
A marketplace connecting those who need heavy construction machinery with equipment providers in Saudi Arabia and the GCC. You post a request, receive competing offers, and contact unlocks after you select one.
Does Imdad take a commission?
No. Two flat fees only: SAR 25 to post a request, and SAR 49 paid by the selected provider to unlock contact. No percentage of the rental, and no handling of rental payments.
Who handles the rental contract and payment?
The requester and the provider, directly with each other. Imdad is not a party to the rental agreement.
What equipment is on Imdad?
Heavy construction machinery only — excavators, cranes, loaders, and similar. No hand tools and no building materials.
Where does Imdad operate?
Saudi Arabia, with coverage across the GCC.
For requesters
How do I request a machine?
Post a ticket in the app: one machine type, your details, and your location. Flat SAR 25.
How many offers will I get?
Providers within 60 km are notified first; after 5 days your request opens to providers of that machine type nationwide. The number of offers varies by request.
What happens after I select an offer?
The provider pays a flat fee to unlock contact. If they don't, you can cancel within 15 minutes and choose another offer.
Does my request expire?
No — your ticket stays open until it's resolved.
For providers
How do I list my machinery?
Register in the app and upload your machines' papers. Our team reviews and approves them manually.
What does it cost to bid?
Nothing. You pay SAR 49 flat only when a requester selects your offer, to unlock contact.
Is the fee bigger for longer rentals?
No. The fee is flat regardless of duration or deal size.
App & support
Where do I download the app?
From the App Store for iPhone.
How do I contact support?
Through the Contact page or the support email.
The machinery you need is closer than you think.
Post your request in minutes and let verified providers compete for it.
